Passport Application Guide

Frequently Asked Questions

• Where can I find list of which documents to submit?

  • The CKGS website has been customized so that depending on your passport requirement and category, purpose of renewal, once you complete the widget, you will get the appropriate passport service to apply for along with the document checklist, the documents required and the fees.
  • Read the document checklist carefully which lists the documents, letters, whether originals / or copies are required and which document have to be notarized or self attested and the number of documents needed to complete your Passport application before submission.
  • Review and check the forms and letters.
  • Print the forms as per your Document Checklist or you can print them later from the ‘My Account’ page.
  • Sign the forms / letters where indicated.
  • Print 1 copy of the Document Checklist.

  

• I went to the Govt. of India Online NRI Passport website directly and when I returned to the CKGS site, I'm getting a message that the data is not matching.

  You have gone directly to the Government of India Online NRI Passport website and completed your online Passport Application form and have not followed the process of ‘How to Apply’ as defined on the CKGS site. The data entered on the CKGS website does not match with the data entered by you on the Government of India Online NRI Passport form.

  For USA applicants, the CKGS website has been customized so that the website, documents and form requirements are as per the instructions of the Embassy / Consulates in USA. Please do not go directly to the Government of India Online NRI Passport Website. You will be directed from the CKGS website at the appropriate step to the Government of India Online NRI Passport website to fill your online passport form.

  You are required to apply for a fresh Online Passport Government form with the correct data. Please click on 'Passport Application - Get Started' and you will be guided on the widget.

• Where can I get my web reference number?

  You will get a NEW WEB REFERENCE NUMBER from the Government Online NRI passport application form which will now be the number to be used on the CKGS website to track the status of your PASSPORT application.

  

• I have finished filling the passport application form on the Govt. of India Online NRI Passport website and have come back to CKGS website. What next?

  If you have already filled the Government Online PASSPORT application form, please log on to our website https://passport.in.ckgs.us/. On the home page of the CKGS website, click on the box which states ‘Already filled in Government Online NRI form' and continue the process.

  

  You will come to this page, you have to fill in the New Web Reference Number (not the temporary tracking ID) received from the government site along with your Passport Number and your Date of Birth, to start the passport process.

  

• I went directly to the government of India online NRI passport website. What do I do next?

  Step1: You will get a NEW WEB REFERENCE NUMBER from the Government Online NRI passport application form which will now be the number to be used on the CKGS website to continue the process.

  

  
  

  Step2: As you have already filled the Government Online PASSPORT application form, please log on to our website https://passport.in.ckgs.us. On the home page of the CKGS website, click on the box which states ‘Already filled in Government Online NRI form' and continue the process.

  

  
  

  Step 3: You will come to this page to fill in the New Web Reference Number (not the temporary tracking ID) received from the government site along with your Passport Number and your Date of Birth, to start the passport process.

  

  
  

  Step 1: Our system will check all the details on the form and if all the details are found to be correct, the application proceeds to the next step.

  
  

  Step 2: There are chances that you may have made mistakes while filling the form. If yes, then the system shows an error and the entire process of application will have to be followed again. It is very important that you apply on the CKGS website and follow the process as defined.

  Do not go directly to the Government of India website to fill the online application. You must go via the links on the CKGS website provided below. You will be guided to the Government of India website to fill your online form/s at the appropriate step via the CKGS website.

  For USA applicants, the CKGS website has been customized so that the supplementary documents, forms and letters requirements are as per the instructions of the Embassy of India in USA. Simply fill in the widget and it will guide you through the entire application process.

  Passport Application – How to Apply?	https://passport.in.ckgs.us/howtoapply
  Passport Application – Get Started	https://passport.in.ckgs.us/get-started
  Passport Application – Frequently Asked Questions	https://passport.in.ckgs.us/faq

  The rules on the CKGS website will identify your passport category, type, fees and help avoid errors. Further to assist you, many forms and letters that have repetitive information will get auto populated and you only have to fill in the missing fields.

• How can I track my application?

  If you are an existing applicant and want to get updated status on your application, please go to https://passport.in.ckgs.us/trackandtrace and keep the following information handy:

  1. Web Reference Number
  2. Passport Number
  3. Date of Birth

  CKGS will not be able to assist you without verification of this information.

• How do I contact you?

  If you need to contact us, please go to https://passport.in.ckgs.us/feedback; you will get a reply within 24 hours.

  If you are an existing applicant, you will need to have the following information handy:

  1. Web Reference Number
  2. Passport Number
  3. Date of Birth

  CKGS will not be able to assist you without verification of this information.

• What Browser should be used to view the CKGS website?

  • Internet Explorer 9.x or higher.
  • Mozilla Firefox® 35.x or higher
  • Safari 5.1 or higher
  • Chrome 36 or higher or an equivalent browser software

  You must also have Adobe Acrobat Reader version 7.0 or higher installed on your PC in order to download and print the completed application form.

• What is ‘My Account’?

  Applicants can perform multiple tasks using the ‘My Account’ option from the website. One can access ‘My Account’ by entering a combination of Web Reference Number, Passport Number. On successful login the applicant will get the below options:

  • Track Application Status
  • View Applicant details
  • View Service details
  • Download and Print Completed Documents and Forms
  • Download and Print Shipping Label
  • Download and Print Payment Receipt
  • Make Payment
  • Purchase Shipping and other value added services
  • Upload missing / additional documents requested